Our physicians believe that excellent medical care requires time, accessibility, thoughtful decision-making, and strong physician-patient relationships.

Unfortunately, today’s traditional healthcare system often prioritizes volume over personalized care. Physicians are expected to manage increasingly large patient panels while balancing administrative demands, shorter appointment times, and growing documentation requirements.

By transitioning to a membership-based model, we are able to:

• Spend more time with each patient

• Offer improved access and communication

• Focus on preventative care and long-term wellness

• Provide more personalized, comprehensive medical care

This model allows us to practice medicine in a way that is more thoughtful, relationship-centered, and sustainable for both patients and physicians.

A membership-based practice allows physicians to care for a smaller number of patients in order to provide a more personalized medical experience with enhanced access, communication, and continuity of care.

What is included in membership?

Additional details regarding membership services and benefits will be provided prior to enrollment.

If I decide not to enroll now, can I join later?

Because we intentionally limit the number of patients each physician cares for, membership availability may become limited over time. Once a physician reaches capacity, patients requesting enrollment may be placed on a waiting list.

How does insurance work with membership?

We anticipate participating with most major insurance plans, including Medicare. The membership fee is separate from your insurance and covers enhanced access and non-covered services associated with the practice model.

Does the membership fee count toward my insurance deductible?

Membership fees generally do not apply toward insurance deductibles. However, they may qualify as eligible HSA/FSA expenses depending on your individual plan. We recommend confirming with your benefits administrator or tax advisor.

What are the office hours?

Office hours will be announced closer to our opening date.

How can I reach the office?

Patients will be able to contact the office by phone, patient portal, and other direct communication methods provided upon enrollment.

Will I always see my primary physician?

Whenever possible, yes. One of the goals of our practice model is to strengthen continuity and foster long-term physician-patient relationships.

Will telehealth visits be available?

Yes, telehealth appointments will be available when medically appropriate.

Do physicians provide after-hours coverage?

If you need to speak with a physician after the office is closed, calls will be directed to your physician or the on-call provider from our practice.

Please note that we are not a substitute for emergency medical services. In the event of a medical emergency, call 911 or proceed to the nearest emergency room immediately.

For routine or non-urgent matters after hours, patients may leave a voicemail or send a portal message, and we will respond as promptly as possible.

Will you have access to my prior medical records?

Yes. We will work with patients to obtain relevant prior medical records whenever possible.

Which hospitals are your physicians affiliated with?

Our physicians maintain medical staff privileges at NewYork-Presbyterian Hospital and White Plains Hospital.

While we remain an independent physician practice, we coordinate care closely with specialists and institutions throughout the New York metropolitan area to ensure patients receive the care best suited to their individual needs.