A membership-based practice allows physicians to care for a smaller number of patients in order to provide a more personalized medical experience with enhanced access, communication, and continuity of care.

What is included in membership?

Additional details regarding membership services and benefits will be provided prior to enrollment.

If I decide not to enroll now, can I join later?

Because we intentionally limit the number of patients each physician cares for, membership availability may become limited over time. Once a physician reaches capacity, patients requesting enrollment may be placed on a waiting list.

What is the cost of the membership?

Annual memberships fees range from $3,000 to $3,500, depending on membership availability and physician panel capacity. Membership is limited to maintain smaller patient panels, enhanced access, and personalized care. Membership fees are billed annually and support the enhanced services and benfits provided through Community physicians of Westchester.

We provide many of the services offered by concierge practices, but not all of them.

When you call our office, the phone will be answered by our front desk, not a faraway call center. Because we are limiting the number of patients in our practice, our office visits are significantly longer than in the past, and we can usually offer same day or next day appointments. If you call after hours with a true medical emergency, your call will be forwarded to the cell phone of either your personal physician or a covering doctor (but we ask you not to use this service for anything other than a true emergency.)

Unlike practices that are fully concierge, we don't, in general, make hospital visits or house calls. These are extremely time-consuming. The practices that offer this service make this work by keeping their panels extremely small and charging much more per patient. We'd rather charge less and see more patients.

The problem is that, even though you have health insurance, your plan will pay for surgeries, procedures, imaging, etc., but not for a thorough, unhurried visit with a general internist.

In many communities, the choice at present is between extremely expensive concierge medicine and straight managed care. We're trying to find a middle ground.

How does insurance work with membership?
We plan to participate with most major commercial insurance plans, as well as Medicare. The membership fee is separate from your insurance and covers enhanced access and non-covered services associated with our practice model.

Because payer credentialing and enrollment are still in process, we are not yet able to provide a final list of participating insurance plans. We will continue to provide updates regarding specific insurance plans as information becomes available.

Does the membership fee count toward my insurance deductible?

No. Membership fees are separate from your health insurance and do not count toward your insurance deductible. Membership fees are also not eligible for payment or reimbursement through HSA or FSA accounts. The annual membership fee is an out-of-pocket expense and must be paid directly by the patient.

What are the office hours?

Monday–Friday: 8:00 AM–5:00 PM
Closed daily from 12:00 PM–1:00 PM for lunch.

How can I reach the office?

Patients can reach the office by phone at 914-999-2100. Once your enrollment is complete, you will also receive information on how to access the patient portal and other direct communication options available to members.

Will I always see my primary physician?

Whenever possible, yes. One of the goals of our practice model is to strengthen continuity and foster long-term physician-patient relationships.

What if my primary physician is unavailable?

If your primary physician is unavailable due to vacation, illness, or other circumstances, another Community Physicians of Westchester physician may be available to assist with your care when appropriate. Our physicians work collaboratively to help ensure continuity of care while maintaining your established relationship with your primary physician.

Will telehealth visits be available?

Yes, telehealth appointments will be available when medically appropriate.

Do physicians provide after-hours coverage?

If you need to speak with a physician after the office is closed, calls will be directed to your physician or the on-call provider from our practice.

Please note that we are not a substitute for emergency medical services. In the event of a medical emergency, call 911 or proceed to the nearest emergency room immediately.

For routine or non-urgent matters after hours, patients may leave a voicemail or send a portal message, and we will respond as promptly as possible.

Will you have access to my prior medical records?

Yes. We will work with patients to obtain relevant prior medical records whenever possible.

Which hospitals are your physicians affiliated with?

Our physicians maintain medical staff privileges at NewYork-Presbyterian Hospital and White Plains Hospital.

While we remain an independent physician practice, we coordinate care closely with specialists and institutions throughout the New York metropolitan area to ensure patients receive the care best suited to their individual needs.